New NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.  The NHS App can be sourced via Google Play or the Apple App Store. You can register by following the in-App instruction which requires photo ID.

You can use the NHS App to:

  •        Check symptoms and find out what to do when you need help urgently
  •            Book and manage appointments at your GP practice
  •            Order repeat prescriptions
  •            Securely view your GP medical record
  •            Register to be an organ donor
  •            Choose how the NHS uses their data


If you already use the Ventnor Medical Centre’s ‘Systmonline’ you can continue to use it. You can register to use the NHS App as well.

For more information go to ‘'



 Grove House Surgery and Ventnor 

Medical Centre to merge next year


Grove House Surgery and Ventnor Medical Centre are planning to join forces to ensure that we can safeguard and improve our services to you in the long-term.

NHS Isle of Wight Clinical Commissioning Group (CCG) has approved our formal merger from April 1, 2020.

GP partners at both practices and the CCG strongly believe that the merger is in the best interest of patients at a time of growing demand and pressures on primary services with people living longer, including many with more complex long-term health conditions.

Both sites will remain open for patient services and there is no threat to staff jobs.

The merger will help practice managers and GPs offer patients a bigger pool of clinical skills and staffing resources – and far greater resilience, with more robust cover for staff holiday leave and sickness.

Your representatives on the Patient Participation Group have been informed of the move – and understand our reasons for it.

We have a Question/Answer factsheet for patients, attached below for download, with hard copies in reception which we hope will answer most of your questions.

Our two sites are of course only around 200 metres apart – and both practices already share the services of an advanced nurse practitioner.

Dr David Stevenson, from Ventnor Medical Centre, said: “Our practices have already proved that they work well together to improve patient services. We see this merger as great news for our patients, especially at a time when so many practices face real issues when GPs leave or retire.”

Dr Stephen Doggett, from Grove House Surgery, said: “This merger offers us very exciting opportunities to develop our existing relationship to improve our services to patients. It will also safeguard our services and greatly improve our resilience and mean that we continue to serve patients at the heart of our community not just now – but in future years.”

 Merger Questions and Answers


Healthier Together... for when you are worried about your child's health visit 

Anyone who feels they have an urgent care need out of hours and at weekends should call the NHS 111 service 


Online Services 

To register for our online services please come into the surgery and let us have your email address, we can then print out a form for you with a website address and  password  which you can then take home and go onto the website and change the password to one of your choice. Once this is completed you will be able to book your own appointments and cancel them if necessary. You can also request repeat prescriptions and view results and online records. If you are a new patient registering with our surgery you could request to register for our online services at the same time.

Access to the online service is available 24 hours a day 7 days a week via the internet.           



Ventnor Medical Centre now offer a great new service, which will further improve access for many patients. You can now register at our GP practice for the online service to book and cancel GP appointments and order repeat prescription items.

Access to the online service is available 24 hours a day 7 days a week via the internet.


Meningitis B Vaccine

Why not all children?

NHS England's decision was made to protect those most at risk which was 5 to 6 months of age.

The joint committee on vaccination and immunisation did advise a catch up programme for three or four month olds in September 2015.

But not for any other age group

GP practices follow NHS England guidelines and cannot offer the vaccination to any other age group.

further details can be found on:




Confidential information from your medical records can be used by the NHS to improve the service offered so we can provide the best possible care for everyone.

The information along with your post code and NHS number but not your name, are sent to a secure system where it can be linked with other health information.

This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.

YOU HAVE A CHOICE - If you are happy for your information to be used in this way you do not have to do anything.  If you have any concerns or wish to prevent this from happening, please obtain a copy leaflet "How information about you helps us to provide better care.

More information can be found at


On the Isle of Wight, an exciting new way of working across health and social care is underway.  The My Life, Full Life programme is a collaboration between the newly established Clinical Commissioning Group (CCG), Isle of Wight NHS Trust, Isle of Wight Council and the Voluntary Sector.  It aims to deliver a more coordinated approach to health and social care service for older people and those living with long-term conditions. 

Much progress has been made already.  We welcome additional news items and relevant content, so if you have information and stories to share, please contact us by using the details below> telephone 01983 822099 extention 5767 or Email: Website:   


We are looking to recruit new members to our patient forum if you are interested please contact the Practice Manager or enquire at the reception desk.                                                                           


The practice would like to collect our patient email addresses.   If you would like to share your email address please let the receptionist know when you next visit the surgery.



Ventnor Medical Centre asked the following questions:

How likely are you to recommend your GP practice?

The response was: 13 extremely likely, 4 likely and 0 for the other categories

Gender of patients that took part in the survey were: 8 male and 9 female

Age groups: 45-54 = 3 patients, 55-64 = 3 patients, 65-74 = 4 patients, 75-84 = 7 patients

Ethnicity: all patients were British

How often do you visit the surgery?: 3 patients answered very rarely- 8 patients answered regularly- 6 patients answered occasionally

The other question asked in the survey: "Is there anything we can reasonably change to improve your experience of your GP practice?"

Patient request: Provide test result details at surgery reception- surgery reply: This could cause patient confidentiality issues, but if a patient requests their results the receptionist will provide this information

Patient request: Getting an appointment can sometimes be trying, more appointments available- Surgery reply: Routine appointments are available 4 weeks in advance, 48 hour appointments available, urgent appointments on the day are also available.The surgery also holds urgent extra clinics after morning surgery and prior to afternoon surgery. The practice also offers a GP telephone consultation ring back service after morning surgery.

Comments received were as follows: All very nice and helpful, very well looked after never to much trouble, very well run practice, friendly and helpful, brilliant staff at reception, nurse and phlebotomist brilliant,

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